Helpdesk & Customer Support

The AI helpdesk for WhatsApp, webchat & email

Auto-resolve tier-1 tickets with an AI agent that knows your business. Hand off to humans when it matters. Every conversation in one inbox.

Get Started Free See How It Works

Free forever plan. AI included. No per-conversation markup.

83%
Auto-resolved
AI handles common tickets end-to-end
<30s
First response
24/7, every channel
95%
WhatsApp read rate
vs 20% email
60%
Lower ticket volume
After 30 days

Built for support teams

Everything a modern helpdesk needs — with an AI agent doing the first pass on every ticket.

AI agent handles tier-1 tickets

Order status, returns, shipping, account questions, FAQs — answered instantly from your knowledge base. No keyword matching, no scripts.

Smart human handoff

When the AI is unsure, it escalates with the full conversation, customer history, and a suggested reply — your agent picks up where the AI left off.

One inbox for every channel

WhatsApp, email, webchat, and SMS in a single helpdesk view. Agents stop tab-switching. Customers get consistent answers across channels.

Knowledge base that learns

Drop in PDFs, FAQs, help center URLs, or sync from Notion. Your AI agent uses them as ground truth — and you can tell it what to never say.

Team routing & SLAs

Assign by skill, language, channel, or workload. SLA timers, internal notes, mentions, statuses — the helpdesk basics, done right.

Resolution analytics

See AI deflection rate, average resolution time, top failing intents, CSAT — and which knowledge base gaps cost you the most tickets.

Frequently asked questions

How is this different from Intercom, Gorgias, or Freshdesk?
We are WhatsApp-first. Most helpdesks treat WhatsApp as a bolt-on (or charge a steep markup per conversation). SendHub was built around WhatsApp Business AND personal WhatsApp accounts — plus webchat and email — with the AI agent in every plan, no per-conversation fees.
Does the AI replace my support team?
No — it removes the repetitive tier-1 work so your team focuses on the conversations that matter. Every AI reply is reviewable, and handoff happens automatically when the AI is unsure or the customer asks for a human.
Can I use my existing knowledge base?
Yes. Upload PDFs, paste FAQs, or point us at your help center URL. The AI uses your content as the source of truth — and you can flag answers it should never give.
Do you integrate with Shopify?
Yes — the AI knows your catalog, orders, customers, and fulfillment status, so "where is my order" gets answered without a human ever seeing it.

Cut your ticket volume in half

Let the AI agent handle tier-1. Your team handles what matters.

Get Started Free

Free forever plan. AI included. No per-conversation markup.