Data Deletion Instructions

Last updated: September 3, 2026

SendHub.ai ("we", "our", "us") lets you request deletion of the personal data we hold about you at any time. This page explains what we store, how to ask for it to be deleted, and what happens after you ask. It applies to data collected through our website (sendhub.ai), our platform (app.sendhub.ai), Facebook Login, and the WhatsApp Business Platform.

1. Delete your SendHub account and all data

If you have a SendHub account, you can request full deletion in one of two ways:

  1. Sign in at app.sendhub.ai, open Account, scroll to the bottom, and click Delete my account. Confirm the prompt.
  2. Or email [email protected] from the address on your account with the subject line "Data Deletion Request".

We will confirm receipt within 2 business days and complete deletion within 30 days, except where retention is required by law (for example, invoices and payment records).

2. Data connected through Facebook Login or WhatsApp

When you connect a WhatsApp Business Account to SendHub using Meta's Embedded Signup, we receive your WhatsApp Business Account ID, phone number ID, and an access token so we can send and receive messages on your behalf. To remove this:

  1. In SendHub, open Channels, select the WhatsApp channel, and click Delete. This removes the stored access token and credentials.
  2. Optionally, remove SendHub from your Meta account: go to your Facebook Settings & Privacy โ†’ Settings โ†’ Apps and Websites, find SendHub, and click Remove.
  3. To also delete the messages and contacts synced from that channel, follow section 1 or email us referencing the phone number.

3. If you are a customer of a business that uses SendHub

Businesses use SendHub to reply to their customers on WhatsApp, email, and web chat. If you messaged a business and want your conversation deleted, contact that business directly. They control the data and can delete your contact record and conversation from their SendHub workspace.

If you cannot reach the business, email [email protected] with the business name and the phone number or email you used. We will forward the request and, where we act as a data processor, delete the data on the business's instruction.

4. What gets deleted

  • Account and profile information (name, email, company details)
  • Connected channel credentials, including WhatsApp access tokens
  • Contacts, conversations, and message content
  • Knowledge base documents, templates, workflows, and AI settings
  • Usage logs linked to your account

Backups are purged on their normal rotation cycle, within 30 days of deletion. Anonymized, aggregated statistics that cannot identify you may be retained.

5. Contact

For any question about data deletion, contact us at [email protected]. See also our Privacy Policy and Terms of Service.