An AI agent that works for your business, not against it
Not a script. Not a keyword bot. SendHub's AI reads your docs, understands context, handles multi-turn conversations, and knows when to hand off to humans.
Paste a URL. Watch AI learn it.
Your AI reads your website, your docs, your product catalog โ and answers customers using your content. Not generic AI. Yours.
Your data flows in
Website
Shopify / WooCommerce
Documents & FAQs
API & CRM
Knowledge Base
AI answers flow out
WhatsApp Replies
Web Chat Widget
Smart Search
Team Assistant
See how SendHub extracts your content, searches it with AI, and answers customer questions โ all in 60 seconds.
How the AI gains confidence
The more context you give it, the more it can handle on its own. Until then, it hands off to your team โ and learns from every interaction.
Knowledge base docs
PDFs, guides, policies, and product info. Indexed and cited in answers.
Your website
Crawl your site once. Pricing, product pages, and policies become AI-readable.
FAQs
Common questions and approved answers โ the fastest way to lift confidence.
Instructions
Tone, escalation rules, things to never say. Your guardrails, your way.
Message history
Past conversations with this contact. The AI remembers what was already discussed.
Below the threshold? Hand it to a human.
Every AI reply gets a confidence score from 50 to 100. Replies at 80 and above auto-send. Anything lower lands in your team's drafts queue for review โ your agent edits, sends, and the AI uses that conversation as context going forward.
Set the threshold per channel, business, or org. Start cautious at 90, then drop to 80 once you trust it. The customer never sees a guess โ only an answer your team would have approved.
- No hallucinations. If the AI is unsure, it drafts instead of sending.
- Full context handed off. Your agent never asks the customer to repeat themselves.
- Patterns become content. Every drafted question shows you exactly what to add to your knowledge base next.
Confidence per question type
Auto-send ยท certain
Auto-send ยท confident ยท cites policy
Drafted ยท awaits human review
Drafted ยท escalate to senior agent
Give your AI a job to do
Goals are the intent of a channel โ what you actually want to happen in every conversation. Set them per channel, and your AI agent will actively pursue them.
Cross-sell & upsell
"Recommend complementary products and offer a 10% bundle discount when relevant." The AI watches for buying signals and offers naturally โ never pushy.
Convert to subscription
"Move the contact from one-time purchase to subscription. Highlight savings and convenience." The AI guides every conversation toward the goal.
Product information
"Help the customer pick the right product. Ask their use case before recommending." The AI educates, qualifies, and only escalates when the human touch is needed.
Book a meeting
"Get every qualified lead onto a 15-minute call. Offer 3 time slots." The AI qualifies and books โ your sales team only sees ready buyers.
Recover abandoned carts
"Win back customers who left items in their cart. Offer free shipping if needed." The AI follows up with the right nudge at the right time.
Resolve support tickets
"Resolve as many tier-1 tickets as possible. Escalate billing disputes to humans." Clear deflection target, clear escalation rules.
Capture customer info built-in
"Naturally collect the customer's name, email, and use case before recommending a plan." The AI weaves it into the conversation โ no creepy forms.
One AI, different goals per channel
Your WhatsApp Business channel can pursue cross-sell goals while your support email channel is purely focused on resolution. Webchat on the pricing page can chase demos. Same AI agent, different intent โ set per channel.
Agents that reach out first
Your AI does not just wait for messages. Schedule reminders, follow-ups, and event-driven nudges โ and let the agent send them with the same context-aware tone as a live conversation.
One-time & recurring schedules
Tell the AI in plain language and it figures out the timing โ no cron syntax required.
Event-driven automations
Trigger the AI on real customer events. The agent sends a personalized message, not a template.
- Order placed โ thank-you + tracking
- Cart abandoned โ contextual nudge
- New contact tagged โ welcome sequence
- Delivery complete โ review request
No drag-and-drop bot builders.
Other "AI" platforms make you wire up boxes and arrows like it's 2015. SendHub agents work like people: you give them context and instructions, and they make decisions and follow through.
- ยท Hand-built decision trees
- ยท Rigid intent classifiers
- ยท Breaks on phrasing it's never seen
- ยท Hours per flow, weeks per channel
- ยท A consultant to maintain it
- ยท Read your knowledge base
- ยท Follow your instructions
- ยท Make judgment calls in context
- ยท Pursue your channel goals
- ยท Hand off when unsure
How it's different
Most "AI" chatbots are keyword matchers in disguise. Here's how SendHub compares.
Script Bots
- x Keyword matching only
- x Rigid decision trees
- x Breaks on unexpected input
- x No memory between messages
- x Customers hate them
Template "AI"
- ~ Canned responses labeled as AI
- ~ Handles simple FAQs only
- ~ No real understanding
- ~ Extra fees per resolution
- ~ Requires consultant setup
SendHub AI
- Real LLM โ understands context
- Learns from your docs and data
- Multi-turn conversation memory
- AI included in every plan
- Smart human handoff built in
What the AI agent can do
Six core capabilities that make SendHub's AI genuinely useful, not just a demo.
Context-aware conversations
The AI reads the full conversation history before responding. It knows what was discussed, what the customer already tried, and what comes next.
Knowledge base training
Upload PDFs, docs, FAQs, product guides. The AI indexes everything and uses your content to answer questions accurately โ no hallucinations.
Multilingual support
The AI detects the customer's language and responds in kind. No translation plugins needed โ it's native to the LLM. Supports 90+ languages.
Smart human handoff
The AI detects when a conversation needs a human โ based on sentiment, complexity, or your custom triggers โ and routes it with full context.
Multi-turn memory
Customers can ask follow-up questions, change topics, and come back hours later. The AI remembers the entire conversation thread and picks up where it left off.
Cascading scope
Set AI instructions at the org level, override per business, and fine-tune per channel. Knowledge cascades down so each channel gets the right context.
Meta compliance built in
Since January 2026, Meta requires all WhatsApp AI agents to have a clear path to human support. SendHub's smart handoff is built in โ not an afterthought. Every AI conversation includes an automatic escalation path, so you're compliant from day one.
How it works
Three steps. Five minutes. Real AI answering your customers.
Upload your docs
PDFs, FAQs, product guides, policies โ anything your customers ask about. Drag, drop, done.
AI learns your business
The AI indexes your content, understands your products and policies, and builds a knowledge base in seconds.
Customers get real answers
When a customer messages you on WhatsApp, the AI responds with accurate, contextual answers based on your content.
What you won't get
Some things we deliberately don't do โ and why that's better for you.
No hallucinations
The AI only cites your uploaded docs and configured knowledge base. It won't make up product features, invent policies, or guess at pricing. If it doesn't know, it says so.
No per-resolution fees
AI is included in every SendHub plan. No "AI add-on" charges, no per-conversation billing, no surprise invoices. Your AI handles 10 conversations or 10,000 โ same price.
No setup consultants needed
Upload your docs, connect WhatsApp, and the AI is live. No onboarding calls, no "implementation specialists," no 6-week setup timelines. Works in 5 minutes.
Built to integrate
Connect SendHub's AI to your existing tools and workflows.
MCP Server
Connect Claude, GPT, or any AI agent
REST API
Full API access for custom integrations
Shopify
Product sync and order notifications
Knowledge Base
PDFs, docs, FAQs โ all indexed
Ready to put AI to work?
Start your free trial today. Upload your docs, connect WhatsApp, and watch the AI handle your customer conversations in minutes.