Looking for a Gorgias alternative for WhatsApp?
Gorgias has great Shopify integration โ but WhatsApp requires their $300/mo Pro plan, and AI double-bills you with per-interaction fees on top of ticket fees.
Free forever plan. No credit card required.
SendHub vs Gorgias โ feature by feature
A transparent comparison so you can make the right choice.
Why teams switch from Gorgias to SendHub
WhatsApp from $49, not $300
Gorgias locks WhatsApp behind their Pro plan at $300/mo. Their Starter ($10) and Basic ($60) plans don't include WhatsApp at all. SendHub gives you full WhatsApp support โ AI replies, broadcasts, multiple numbers โ starting at $49/mo on the Growth plan.
No double billing on AI
Gorgias charges per ticket AND per AI interaction. When their AI agent handles a conversation, you pay the ticket fee plus $0.90 for the AI resolution. It's double billing. SendHub charges one flat price โ AI replies are included in your plan, no per-interaction surcharges.
Built for WA-primary merchants
Gorgias is an email-first helpdesk that added WhatsApp as a channel. If WhatsApp is your primary customer communication channel โ not email โ you need a platform built around it. SendHub is WhatsApp-native: AI trained on WA conversations, broadcasts, personal WA support, and more.
Real cost comparison
5 agents, 2,000 conversations/month, 500 AI-handled
SendHub Growth
Gorgias Pro
$300/mo Pro plan (required for WA) + $0.90 x 500 AI interactions. Ticket fees may add more.
Save $701/month with SendHub
That's $8412/year back in your pocket.
Common Gorgias frustrations
Based on G2, Capterra, and user reviews.
"WhatsApp is only available on the Pro plan at $300/mo. We just needed WA support, not the full enterprise suite."
SendHub: SendHub includes full WhatsApp support on the Growth plan at $49/mo. No enterprise plan required.
"The AI agent charges $0.90 per interaction AND we still pay per ticket. It feels like double billing."
SendHub: SendHub charges one flat price. AI replies are included โ no per-interaction fees layered on top of your plan.
"Great for Shopify email support, but the WhatsApp integration feels limited compared to dedicated WA tools."
SendHub: SendHub is WhatsApp-native with Shopify integration โ not the other way around. Best of both worlds for WA-primary merchants.
"Costs spiral quickly as ticket volume increases. Hard to predict monthly spend."
SendHub: SendHub is flat-rate pricing. $49/mo regardless of ticket volume. Your bill never surprises you.
Ready to switch from Gorgias?
Free forever plan. No credit card. WhatsApp from $49. No double billing.