Looking for a Tidio alternative for WhatsApp?
Tidio is a popular website chat tool — but its WhatsApp integration is bolted on, can't initiate conversations, and charges $0.65 per AI conversation.
Free forever plan. No credit card required.
SendHub vs Tidio — feature by feature
A transparent comparison so you can make the right choice.
Why teams switch from Tidio to SendHub
WhatsApp-first, not bolted on
Tidio is a website chat tool that added WhatsApp as an extra channel. You can't initiate WhatsApp conversations, can't send broadcasts, and the WhatsApp experience feels like an afterthought. SendHub is built from the ground up for WhatsApp — every feature is designed around how WA conversations work.
AI included, not $0.65/conversation
Tidio's AI (Lyro) is a paid add-on that charges $0.65 per conversation. That means 500 AI-handled conversations cost $325/mo on top of your plan. SendHub includes 1,000 AI replies in your Growth plan at no extra cost — use AI as much as you want without watching the meter.
No agent cap cliff
Tidio caps you at 10 agents. Need an 11th? Jump from your current plan to $749/mo for Tidio+. There's no in-between. SendHub has no agent caps on any plan — add team members as your business grows without hitting a pricing cliff.
Real cost comparison
5 agents, 2,000 conversations/month, 500 AI-handled
SendHub Growth
Tidio Growth + Lyro
$29/mo Growth plan + $0.65 x 500 Lyro AI conversations
Save $305/month with SendHub
That's $3660/year back in your pocket.
Common Tidio frustrations
Based on G2, Capterra, and user reviews.
"We can't initiate WhatsApp conversations from Tidio. Customers have to message us first."
SendHub: SendHub lets you start WhatsApp conversations anytime. Send the first message, follow up with leads, and broadcast to your entire list.
"Lyro AI costs add up fast. We went from $0 to $300+ in AI fees in one month."
SendHub: SendHub includes 1,000 AI replies in the Growth plan. No per-conversation AI charges.
"We hit 10 agents and suddenly need to pay $749/mo for Tidio+. There's no middle ground."
SendHub: SendHub has no agent caps. Add as many team members as you need without a pricing cliff.
"WhatsApp feels like an afterthought. The whole platform is designed around website chat."
SendHub: SendHub is WhatsApp-first. Every feature — AI, broadcasts, knowledge base — is designed for WhatsApp conversations.
Ready to switch from Tidio?
Free forever plan. No credit card. AI included. WhatsApp-first.