An AI chatbot that actually understands your business

No. SendHub uses real LLM-powered AI (large language models) that understands context, handles follow-up questions, and generates natural responses. Unlike template-based "AI" from AiSensy or keyword bots from WATI, SendHub's chatbot actually comprehends what customers are asking and responds intelligently. It's trained on your specific business data, so answers are accurate and relevant.

You upload your documents — FAQs, product catalogs, pricing sheets, policies, website content, anything relevant. SendHub chunks, embeds, and indexes this content into a vector knowledge base. When a customer asks a question, the AI retrieves the most relevant information and generates an accurate, natural response. You can update your content anytime and the AI adapts immediately.

SendHub uses retrieval-augmented generation (RAG) to ground responses in your actual business data. The AI only answers based on information you've provided — it doesn't make things up. For questions outside its knowledge, it acknowledges uncertainty and offers to connect the customer with a human agent. You can also review AI responses and flag any issues for continuous improvement.

Yes, completely. You set the handoff rules — by topic (e.g., refund requests always go to humans), by sentiment (frustrated customers get a human), by confidence (if AI isn't sure, it escalates), or by customer request (any customer can ask for a human at any time). When handoff happens, the human agent sees the full conversation history so the customer never repeats themselves.