Connect Your WhatsApp Number

SendHub.ai supports two types of WhatsApp connections. Go to Channels in the sidebar and click Connect Number.

Option 1: Business Account

For WhatsApp Business API numbers with Meta Developer credentials.

What you’ll need:

• Your WhatsApp phone number
• WABA ID (WhatsApp Business Account ID) — from the Meta Developer Dashboard
• Access Token — your WhatsApp API access token

Steps:

1. Click Connect business account
2. Enter your phone number using the international phone input
3. Enter your WABA ID and Access Token
4. Give the channel a label (e.g., “Sales”, “Support”)
5. Click Connect

The channel will appear in your list as Active and start receiving messages immediately.

Option 2: Personal Account

Link any WhatsApp number instantly — no API credentials needed. This uses a WhatsApp Web bridge.

Steps:

1. Click Connect personal account
2. Enter your WhatsApp phone number
3. Give the channel a label
4. Click Connect — you’ll receive a pairing code
5. On your phone, open WhatsApp → Settings → Linked Devices → Link a Device → Link with phone number
6. Enter the pairing code shown on screen
7. Click I entered the code and wait for the connection to complete

If your number was previously linked, you’ll receive a 6-digit verification code via WhatsApp instead.

Channel Settings

After connecting, click any channel to configure:

Setting	Description
Label	Display name for this channel
Phone Number	The connected WhatsApp number
AI Reply Delay	Seconds to wait before AI replies (5–30s). Gives the customer time to finish typing.
AI Confidence Threshold	Replies below this confidence become drafts for agent review. Set to 0 to auto-send all.
AI Prompt Override	Custom AI prompt for this channel only. Leave empty to use the workspace default.

Managing Channels

• Enable/Disable — toggle a channel on or off without deleting it
• Delete — permanently remove a channel and its configuration
• WABA ID & Access Token — editable for business channels (personal channels don’t need these)